Refund Policy



Refund policy

RETURNS & REPLACEMENTS

Faulty products can be returned to us if they have the following types of quality defects:

  1. stains,
  2. zipper malfunction,
  3. ripped or torn,
  4. poor quality materials,
  5. obvious color difference, 
  6. The major difference between the photographed product and the product received.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

info@natural-emeralds.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

info@natural-emeralds.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you experience the above problems, please contact us immediately at

info@natural-emeralds.com. Please note that the item must be in an unused condition and contain all the tags and packaging (if any). If there is a fault in the product shipped to you that is a manufacturing defect, your product will be replaced. Price adjustments on previous purchases are not permitted. Stones should be the same as it is before returning, we have an identification system of stones.

Welcome to Natural Emerald, the best place for 100% natural emerald stones being sourced directly from the mines all around the world. As a wholesale suppliers and emerald stone stone dealers, we take pride in offering a multiple and diverse range of real emeralds i.e from raw and uncut emerald stone specimens to carefully faceted loose cut emerald stones. At Natural Emerald, we are committed to provide our customers with the best chosen emerald stones. We are a family-owned business with a direct link to the emerald mine source.

Our Expertise:-

As a specialists in the gem, crystal, and mineral wholesale industry, Natural Emerald main focus is on delivering 100% natural emerald gemstones. Our expertise lies in supplying genuine emeralds from various origins such as including Afghanistan, Pakistan, Zambia, Colombia, and more. With a dedication to provide authenticity and quality, we ensure authentic emerald stone collection.

Direct Sourcing of Green Emerald Gems:-

What sets us apart, is our commitment to source genuine emerald gemstones directly from the mines. This direct approach to the emerald mines are not only guarantees the authenticity of our gemstones but also allows us to offer a competitive wholesale price to our valued customers.

Wide Variety of Natural Emerald Stones:-

Grab with us our extensive collection of raw emerald stones, cabbing rough emeralds, facet rough emerald gemstones, raw emerald crystals suitable for wrapping and crystal collections, emerald mineral specimens, and loose emerald stones of small and wholesale gemstone deals. Whether one is a crystal collector, gemstone designing jeweler, or mineral enthusiast, our diverse range caters to every need and preference.

Global Reach:-

Natural Emerald takes pride in being a global supplier, bringing the supply of natural emeralds from different corners of the world to your doorstep. Our commitment to source from different origins ensures a broad spectrum of emerald varieties.

Quality Assurance:-

We understand the significance of quality when it comes to gemstones. Our quality assurance department gives guarantee that every emerald in our inventory meets the customer satisfaction and customer demand. When you choose Natural Emerald, you choose excellence and authenticity.

Customer Satisfaction:-

Your satisfaction is our priority. We are determined to build lasting relationships with our customers by offering not only top-notch products but also excellent customer service. Feel free to reach out to our customer care team for any inquiries or assistance.

Start your journey with Natural Emerald and discover the beauty and elegance of 100% natural emerald stones.